Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hkmb75347@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hkmb75347@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hkmb75347@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return & Refund Policy

At [Bloom & Feather Studio], we want you to shop with confidence. If you are a customer in the European Union (EU), you have the right to withdraw from your purchase under the conditions outlined below.

1. Your Right to Withdraw

If you are an EU consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you (or a third party designated by you, other than the carrier) receive the last item in your order. If the final day falls on a weekend or public holiday, the period extends to the next working day.

2. How to Start a Return

To exercise your right of withdrawal, please submit your return request through your customer account:

https://shopify.com/98378776649/account

Once your request has been received, we will provide you with return instructions.

3. Returning Your Items

After notifying us that you wish to withdraw from your purchase, you must send the item(s) back within 14 days.

Returned products should be unused, in their original condition, and include all original packaging where reasonably possible.

4. Return Shipping Costs

Customers are responsible for the cost of return shipping, unless the item is faulty, damaged, or we have sent the wrong product.

We recommend using a tracked shipping service, as you are responsible for the goods until they reach us.

5. Refunds

Once we receive your returned item(s), we will inspect them and process your refund.

Refunds will be issued within 14 days of receiving the returned goods (or receiving evidence that they have been sent back, whichever occurs first).

Refunds will be made using the same payment method used for the original purchase unless you expressly agree otherwise.

We will also refund the cost of the original standard delivery charge paid for your order. Any additional charges for express or premium shipping options are not refundable.

6. Exemptions to the Right of Withdrawal

The right of withdrawal does not apply to:

Personalized or custom-made products created to your specifications.
Sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
Digital content supplied electronically where performance has begun with your prior consent and acknowledgment that you lose your right of withdrawal.
Gift cards or other non-refundable items where permitted by applicable law.

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible through your customer account so we can resolve the issue promptly.

8. Contact

For any questions regarding returns or refunds, please contact us through your customer account: